Frequently asked questions:
Didn't find an answer?
Then contact us personally at the email address provided:
E-mail info@klein-toys.com
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Where can I buy the items?
Where can I buy the items?
Our products are sold through retail and wholesale stores, supermarkets, and online portals.
You can also find the items in our online shop: https://www.klein-toys-shop.de/
Where can I get replacement parts for my item?
Where can I get replacement parts for my item?
You can find a selection of spare parts in our online shop: https://www.klein-toys-shop.de/ersatzteile/
If you cannot find the product you are looking for here, please contact us using the contact form, stating the article number and your place of residence/country, or send us an email directly to info@klein-toys.com
We will respond to your inquiry as quickly as possible.
Unfortunately, my product is damaged. Where can I file a complaint?
Unfortunately, my product is damaged. Where can I file a complaint?
We are very sorry that you have encountered defects in our products.
Please contact us using the complaint form or by email ( info@klein-toys.com ) stating the article number, your place of residence/country and, if possible, a picture of the damage.
How are the products tested?
How are the products tested?
Our products are always tested for compliance with the relevant EU safety regulations, such as EN71, before they are first placed on the market. Repeat tests are carried out regularly after production begins. As a general rule, items shipped to a specific country are tested for compliance with the respective country-specific toy safety regulations (e.g., ASTM in the USA).
Please contact us if you have specific questions about our security policies.
Safety Tips:
Things to consider when buying toys:
Remember:
Safety starts with the purchase. With a few simple checks, you can ensure
worry-free playtime from the start.
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Check age recommendation
Check age recommendation
The age recommendation helps select toys appropriate for a child's developmental stage. It considers safety aspects and the skills required for play.
Read safety instructions
Read safety instructions
Warning and safety instructions provide important information for the safe use of the toy. A quick look at the packaging can help to avoid risks.
Observe CE marking
Observe CE marking
The CE mark indicates that the product meets the applicable European safety requirements. Make sure the mark is clearly visible on the product or packaging. However, it is only a self-declaration and not a safety seal.
Battery compartment must be secured with a screw
Battery compartment must be secured with a screw
For battery-powered toys, the battery compartment must always be screwed shut. This prevents children from accessing the batteries on their own.
Check toys for smell and cleanliness
Check toys for smell and cleanliness
Make sure the toy is cleanly manufactured and has no unpleasant odors. Damaged or soiled products should not be used.
Safety Tips:
Battery Replacement
A safe battery replacement ensures that the fun can continue without a hitch. Please note these important steps:
Remember: With just a few simple steps, you can ensure safe playtime fun and a long lifespan for your toy.
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Read and retain these instructions
Read and retain these instructions
Before replacing the battery, read the operating instructions carefully and keep them for future reference.
Observe WEEE symbol
Observe WEEE symbol
The crossed-out wheeled bin indicates that batteries and electrical appliances must not be disposed of with
household waste. Please drop them off at the designated collection points.
Insert batteries correctly
Insert batteries correctly
Use the recommended batteries and ensure correct polarity (+/-). This
will ensure the toy functions reliably and safely.
Battery compartment protection
Battery compartment protection
After changing the battery, carefully close the battery compartment again. It must always be secured with the screw.
Battery replacement by adults only
Battery replacement by adults only
Batteries should always be replaced by adults only to ensure safe handling.
Safety Tips: Why do toys have age recommendations?
The age recommendation on toys is not an arbitrary label. It is based on children's developmental stage, their play behavior, and potential risks. Children under 3 years old are considered particularly vulnerable, as they often explore objects with their mouths and cannot yet reliably recognize dangers.
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Toys for children under 3 years:
Toys for children under 3 years:
Toddlers have particularly high
safety requirements. Toys must not contain small parts that can be swallowed or
easily detachable components, must be robustly constructed and able to
withstand chewing, pulling or throwing. Therefore, toys for this
age group are often simply designed and easy to use.
Toys for children aged 3 and up:
Toys for children aged 3 and up:
As children grow older, their fine motor skills and comprehension develop further. Therefore, toys can include more complex functions and smaller components. Nevertheless, certain risks remain, which is why some products should only be used under adult supervision.
Good to know:
Good to know:
Manufacturers are obliged to carefully evaluate their products and comply with the applicable
safety requirements. Additional tests by independent bodies, such as TÜV or SGS, can help to confirm the safety of toys.
Safety Tips: Important Seals
The CE marking indicates that the manufacturer complies with the applicable European requirements. However, it is not a quality seal and not an independent certification.
💡Good to know: There are frequently circulating representations of a so-called "China Export" symbol, which optically resembles the CE mark. However, it is crucial that the
CE marking stands for conformity with the applicable European regulations.
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Made in Germany 🇩🇪
Made in Germany 🇩🇪
Toddlers have particularly high
safety requirements. Toys must not contain small parts that can be swallowed or
easily detachable components, must be robustly constructed, and must withstand
chewing, pulling, or throwing. Therefore, toys for this
age group are often simply designed and easy to use.
GoodToy Guide
GoodToy Guide
As children get older, they further develop their fine motor skills and understanding. Therefore, toys can include more complex functions and smaller components. Nevertheless, certain risks remain, which is why some products should only be used under adult supervision.
GS Mark
GS Mark
Manufacturers are obliged to carefully assess their products and comply with applicable safety requirements. Additional tests by independent bodies, such as TÜV or SGS, can help confirm the safety of toys.
Play well®
Play well®
The spiel gut® seal is one of the most renowned awards for children's toys in Germany and is awarded by the spiel gut e.V. working committee for children's play + toys. It identifies products that meet high demands for play value, quality, and the needs of children.
How do I assemble my wooden broom?
The video shows you simply how to assemble your wooden broom. You'll also see the broom models and the assembly instructions.