FAQ

Where can I find the prices of your articles?
As manufacturer, we are unfortunately not in the position to provide you with any information on final prices, as these are determined by the individual shops that distribute our products. For an exact price information, you may contact the concerned shop directly.

Our products are also available in our online shop:  https://www.klein-toys-shop.de/en/home/

Where can I buy your products?
Our products are available in retail- and wholesale stores, supermarkets as well as various online shops.
Moreover you can find them in our online shop:  https://www.klein-toys-shop.de/en/home/
Where can I get spare parts for my item?
You can find various spare parts in our online shop:  https://www.klein-toys-shop.de/en/Products/Spare-Parts/

If you cannot find the desired spare part, please contact us by using the contact form, stating the article number and your place of residence/country or send an e-mail directly to: info@klein-toys.com
We will get back to you as soon as possible.

My product is unfortunately damaged. Where can I complain about it?

We are very sorry that the product you purchased has a defect or the like.
Please contact us by using the contact form  stating the article number, your place of residence/country and if possible, a picture of the damage or send an e-mail directly to: info@klein-toys.com

How are your products tested?

Before putting any item on the market for the first time, our products are always tested for compliance with the relevant EU safety regulations, e.g. EN71. Repeated tests are carried out regularly afterwards. Articles delivered to the USA are tested for compliance with the US toy safety regulations (e.g. ASTM).

Please contact us if you have specific questions about our safety guidelines.

What measures are taken to ensure the social compatibility?

About half of our toys are produced in Germany and the other half in the Far East.
There are strict conditions for all our production partners in the Far East. Therefore, each factory has to have a valid ICTI certificate which states that the production complies with the globally recognised minimum social standard, e.g. no child labour.

The ICTI Ethical Toy Program is an independent organisation working on the guarantee and improvement of ethical and sustainability standards in the global toy industry. https://www.ethicaltoyprogram.org/en/

Moreover, external auditors inspect all our factories regularly.
If you have any specific question concerning the social compatibility, please do not hesitate to contact us by using our contact form.

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